PHARMAFull-time
Patient Reimbursement Coordinator - India
REMOTE (IN)REMOTEPOSTED: 9/30/2026
PHARMAFull-time
HIRING ORGANIZATIONSYNEOS HEALTHBiopharmaceutical / Healthcare Services
ROLE OVERVIEW
Coordinate patient travel and reimbursement services for clinical trial participants, ensuring timely support, accurate processing, confidentiality, GCP compliance, and adherence to study-specific policies.
ROLE DEFINITION & RESPONSIBILITIES
- •Manage patient travel logistics or reimbursement processing for assigned clinical trial projects
- •Collaborate with project managers, Patient Concierge Services leadership, and internal teams to implement study-specific patient support services
- •Support new-project setup including mailboxes, portal access, SharePoint folders, and study documentation
- •Review patient enrolment information and approve access to designated digital platforms
- •Respond to patient requests through digital platforms, email, and phone
- •Coordinate travel bookings and verify reimbursement requests against study policies
- •Approve, reject, or escalate reimbursement and stipend submissions
- •Liaise with patients, caregivers, and clinical sites to resolve travel and reimbursement issues
- •Process payments, stipends, travel confirmations, and payment-card tracking
- •Maintain accurate patient, visit, and service records and support reporting and operational improvement initiatives
Reporting Hierarchy: Reports to Patient Concierge Services/PCS management with collaboration across project management and clinical operations teams; Exact reporting line and team size are not specified in the source posting
* Role responsibilities and qualifications synthesized based on industry benchmark standards.
QUALIFICATIONS & REQUIREMENTS
REQUIRED QUALIFICATIONS
- Clinical-trial or patient-support operations knowledge
- Ability to manage patient requests and reimbursement activities accurately
- Ability to follow study-specific policies, SOPs, and GCP requirements
- Strong written and verbal communication skills
- Ability to maintain patient confidentiality and accurate documentation
PREFERRED QUALIFICATIONS
- •Experience with clinical research, patient support services, travel coordination, reimbursement processing, or healthcare operations
- •Familiarity with digital patient-support platforms, SharePoint, payment-card systems, or travel-provider systems
- •Experience working with clinical sites and cross-functional teams
REQUIRED VERIFIED SKILLS
Patient reimbursement
Patient travel coordination
Clinical trial operations
Good Clinical Practice (GCP)
Patient support services
Reimbursement validation
Travel and reimbursement policies
Clinical site coordination
Patient confidentiality
Data protection
SOP compliance
Documentation
Payment processing
COMPENSATION & REWARDS
Salary: Competitive / Disclosed upon candidate shortlisting
Benefits: Career development and progression; supportive line management; technical and therapeutic-area training; peer recognition; total rewards program
The provided job posting does not disclose a salary range or bonus/equity details. No compensation figures have been inferred.
ORGANIZATION CONTEXT & CULTURE
Syneos Health is a fully integrated life sciences services organization supporting customers across drug development and commercialization. The company states that it works across clinical solutions and other life sciences services to accelerate customer success.
TEAM SIZE: 25,000+ employees
INDUSTRY: Biopharmaceutical / Healthcare Services
Culture: Syneos Health describes its culture as agile, collaborative, inclusive, people-focused, and driven by its purpose of delivering solutions that can positively impact patients and healthcare.
EXPECTED CAREER ROADMAP
Experience in patient reimbursement and clinical-trial support can provide progression into Patient Concierge Services, clinical operations, project coordination, study support, or broader clinical-trial service roles. Additional exposure to GCP, sponsor requirements, financial processes, and cross-functional clinical operations can support progression into senior coordinator and management responsibilities.
APPLICATION ADVISORY
Emphasize clinical-trial or healthcare operations experience, patient-facing communication, reimbursement or travel coordination, and accurate documentation; demonstrate familiarity with GCP, confidentiality, SOPs, and data protection; highlight experience coordinating across patients, caregivers, clinical sites, and internal teams; mention relevant systems such as SharePoint or patient-support platforms; prepare examples demonstrating timely issue resolution and careful policy adherence.
RECOMMENDED TRAINING
1/5
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