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Associate - Tier 1 HR Services-3

BANGALORE (IN)HYBRIDPOSTED: 9/10/2026
PHARMAFull-time
HIRING ORGANIZATIONGSKPharmaceuticals / Healthcare / Life Sciences
Gsk

ROLE OVERVIEW

Deliver day-to-day HR operations, employee support, and process employee lifecycle transactions using HR systems.

ROLE DEFINITION & RESPONSIBILITIES

  • •Process routine employee lifecycle transactions accurately and on time using HR systems and ticketing tools.
  • •Monitor service queues, response times and service level agreements to meet team targets.
  • •Respond to employee and manager queries via tickets and chat, escalating complex issues when needed.
  • •Maintain and improve data quality through validations, reconciliations and bulk updates.
  • •Prepare and share regular reports and dashboards to track trends and support improvements.
  • •Support training, quality checks and knowledgebase updates to ensure consistent service.
Reporting Hierarchy: Reports to HR Services Team Lead • Team size: Regional People Services operations team

QUALIFICATIONS & REQUIREMENTS

REQUIRED QUALIFICATIONS

  • Bachelor’s degree in business, human resources, information systems or a related field
  • 1 to 3 years’ experience in HR operations, shared services, customer support or data management
  • Practical experience with HR systems or ticketing tools, for example Workday or ServiceNow
  • Strong attention to detail and ability to follow processes and compliance requirements
  • Good written and spoken English communication skills

PREFERRED QUALIFICATIONS

  • •Experience with payroll inputs, one-time payments or bulk data uploads
  • •Familiarity with HR lifecycle processes: hire, transfer, promotion, leaver and related checks
  • •Ability to build simple dashboards or reports using Excel or basic BI tools
  • •Experience working with cross-functional teams and managing stakeholder expectations
  • •Demonstrated continuous improvement mindset with experience identifying process gaps
  • •Comfortable working across time zones and with geographically distributed teams

REQUIRED VERIFIED SKILLS

Case Management Software
Critical Thinking
Data Management
Human Resource Information Systems (HRIS)
Problem Solving
SLA Management

COMPENSATION & REWARDS

Salary: Competitive / Disclosed upon candidate shortlisting
Benefits: Comprehensive health insurance, provident fund, employee wellness programs, learning and development opportunities
Competitive compensation and benefits benchmarked against top pharmaceutical and shared service hubs in India.

ORGANIZATION CONTEXT & CULTURE

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together.

TEAM SIZE: 100,000+ employees
INDUSTRY: Pharmaceuticals / Healthcare / Life Sciences
Culture: Committed to an ambitious, accountable, and integrity-driven culture focused on patients and people.

EXPECTED CAREER ROADMAP

Clear career progression pathways within global HR operations, shared services, and specialized human resource management tracks.

APPLICATION ADVISORY

Highlight your hands-on experience with HR systems like Workday or ServiceNow, data management skills, and customer support background.
RECOMMENDED TRAINING
1/5
The Clinical Data Management Blueprint

The Clinical Data Management Blueprint

READY TO SUBMIT?

Verify your capability profile and matching credentials before submitting direct applications.