PHARMAFull-time
Senior Specialist Technical Support – Product Data Platform
HYDERABAD (IN)HYBRIDPOSTED: 8/14/2026
PHARMAFull-time
HIRING ORGANIZATIONMSDTechnology
ROLE DEFINITION & RESPONSIBILITIES
Own end-to-end support, maintenance, and operational health of the Product Data Platform, ensuring system availability and stability.
Manage user access, roles, and governance controls to enforce data integrity and global compliance standards.
Oversee the incident management lifecycle: log, categorize, troubleshoot, and coordinate resolution across technical and business teams.
Coordinate release cycles, feature updates, and UAT testing for bug fixes and system enhancements with Product Owners.
Maintain platform support documentation, SOPs, and knowledge repositories while tracking key operational KPIs.
REQUIRED VERIFIED SKILLS
Application Support
Product Data Platform
Incident Management
Data Governance
Master Data Management (MDM)
PowerApps
JIRA
ServiceNow
COMPENSATION & REWARDS
Salary: Competitive / Disclosed upon candidate shortlisting
ORGANIZATION CONTEXT & CULTURE
MSD is actively hiring for this position.
INDUSTRY: Technology
RECOMMENDED TRAINING
1/5
READY TO SUBMIT?
Verify your capability profile and matching credentials before submitting direct applications.