Manager - Field Operations
By Admin · Pharma Sales, Marketing & Commercial
ROLE OVERVIEW
The Manager – Field Operations at Novartis is a strategic commercial role accountable for delivering field operations excellence across international markets. Based in Hyderabad under a hybrid model, this position combines functional leadership with end-to-end commercial operations expertise, focusing on Incentive Compensation (IC) design, IC operations, and Call Planning & Alignment. As Novartis advances its innovative medicine portfolio, field teams must be equipped with precise targeting, fair incentives, and agile execution. This role directly influences how regional and country teams engage healthcare professionals, optimize resources, and maintain compliance. It offers a compelling career opportunity for commercial operations professionals seeking global matrix exposure, technology-driven transformation, and visible impact on sales force effectiveness. The incumbent will champion continuous improvement, quality assurance, and AI-enabled innovation, shaping the future of pharma field operations.
ROLE DEFINITION & RESPONSIBILITIES
- •Own end-to-end Field Operations delivery across international, regional, and country markets, serving as the primary accountability point for senior stakeholders.
- •Lead execution, governance, and continuous optimization of Incentive Compensation design, IC operations, and call planning and alignment processes.
- •Establish robust quality assurance frameworks and ensure strict compliance with governance, audit, and internal control requirements.
- •Communicate plans, risks, dependencies, and outcomes effectively, translating analytics into actionable insights that drive stakeholder follow-through.
- •Provide thought leadership in at least one core capability: Incentive Compensation Design, Incentive Compensation Operations, or Call Planning & Alignment.
- •Drive capability building, guideline management, and adoption of Sales Performance Management platforms across global matrix teams.
- •Support continuous improvement through business reviews, retrospectives, and process optimization to scale operations efficiently.
- •Collaborate with headquarters, regional, and country teams on strategic initiatives, field transformation, and cross-functional enablement strategies.
QUALIFICATIONS & REQUIREMENTS
REQUIRED QUALIFICATIONS
- 6+ years of progressive commercial operations experience within life sciences or pharmaceuticals.
- Minimum 3 years of dedicated Field Operations delivery experience in a large pharmaceutical organization.
- Strong knowledge of commercial sales data, prescription data, and syndicated healthcare analytics.
- Proven experience leading cross-functional enablement strategies in complex global matrix environments.
- Demonstrated program and project management expertise with a track record of scaling operations efficiently.
- Bachelor’s degree in business, pharmacy, life sciences, or a related discipline; MBA or advanced degree preferred.
- Familiarity with Sales Performance Management platforms and experience supporting AI-enabled commercial initiatives.
PREFERRED QUALIFICATIONS
- •Go-to-Market Strategy
- •Change Management
- •Cross-Functional Collaboration
- •Digital Marketing & Media Campaigns
- •People Leadership & Capability Building
REQUIRED VERIFIED SKILLS
COMPENSATION & REWARDS
ORGANIZATION CONTEXT & CULTURE
Novartis AG is a Swiss multinational pharmaceutical corporation, one of the largest in the world. It focuses on discovering, developing, manufacturing, and marketing innovative medicines to address significant health needs. The company's portfolio spans various therapeutic areas including oncology, immunology, neuroscience, and cardiovascular diseases.
EXPECTED CAREER ROADMAP
APPLICATION ADVISORY
READY TO SUBMIT?
Verify your capability profile and matching credentials before submitting direct applications.