PHARMAFull-time
Sr. Associate Supplier Management
HYDERABAD (IN)ONSITEPOSTED: 8/18/2026
PHARMAFull-time
HIRING ORGANIZATIONAMGENBiotechnology / Pharmaceuticals
ROLE DEFINITION & RESPONSIBILITIES
Core Responsibilities
Lead and oversee day-to-day production application support across multi-tiered L1, L2, and L3 support teams, ensuring optimal system uptime and operational reliability.
Manage third-party application support suppliers, evaluating vendor delivery performance against contractual Service Level Agreements (SLAs) and key performance indicators.
Serve as the primary escalation authority for high-impact production incidents, orchestrating cross-functional troubleshooting teams and executing rigorous Root Cause Analysis (RCA).
Oversee the end-to-end contract lifecycle for application vendors, managing onboarding, contract renewals, scope amendments, and offboarding workflows.
Act as administrator for the ServiceNow Contract Change Request (ARM) module, validating that all contractual revisions are properly approved, documented, and implemented.
Conduct monthly supplier invoice audits, cost tracking, and spend reconciliations for all managed application run activities.
Track operational metrics, generate executive SLA performance dashboards, and lead vendor governance review forums.
Mentor and lead support engineers, fostering accountability, continuous process improvement, and operational excellence.
Technical & Operational Standards
In-depth understanding of ITIL frameworks (Incident Management, Problem Management, Change Management, Service Request workflows).
Strong administrative and functional expertise in ServiceNow, specifically contract management and change request modules.
Deep understanding of production application support runbooks, defect triage, system availability benchmarks, and SLA compliance governance.
Leadership & Cross-Functional Collaboration
Act as an operational bridge between technical engineering teams, third-party vendor leadership, and executive business stakeholders.
Facilitate vendor performance reviews, contract governance forums, and operational risk assessments.
Drive operational predictability and systemic defect reduction across enterprise application portfolios.
Benefits & Total Rewards
Opportunity to work with a pioneering global biotechnology leader dedicated to improving patient health.
Competitive compensation structure aligned with global biopharmaceutical industry benchmarks with annual performance bonuses.
Comprehensive healthcare, life insurance, retirement savings plans, and global learning and development pathways within Amgen.
REQUIRED VERIFIED SKILLS
Supplier Management
Application Support Leadership (L1/L2/L3)
Vendor Management
Contract Lifecycle Management
ServiceNow ARM
SLA Governance
Incident Management
Problem Management
Root Cause Analysis (RCA)
ITIL Framework
COMPENSATION & REWARDS
₹8.0L - 15.0L per annum
ORGANIZATION CONTEXT & CULTURE
Amgen is a leading global biopharmaceutical company committed to unlocking the potential of biology for patients suffering from serious illnesses. It discovers, develops, manufactures, and delivers innovative human therapeutics, focusing on areas with high unmet medical needs such as oncology, cardiovascular disease, bone disease, and inflammatory diseases.
TEAM SIZE: 25,000+ employees
INDUSTRY: Biotechnology / Pharmaceuticals
RECOMMENDED TRAINING
1/5
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