Senior Technician, IT

PUNE (IN)ONSITEPOSTED: 8/11/2026
PHARMAFull-time
HIRING ORGANIZATIONEDWARDS LIFESCIENCESTechnology
Edwards Lifesciences

ROLE DEFINITION & RESPONSIBILITIES

Configure, deploy, and manage workstations, laptops, mobile devices, and IT hardware using deployment imaging tools.
Deliver daily Tier 1/2 IT desktop support, including moves, adds, changes, VOIP phones, and peripheral equipment maintenance.
Resolve incidents and service requests using ticket management tools, ensuring prompt status updates.
Administer users and computing hardware through Active Directory, O365, and VPN management systems.
Train end-users on hardware, software, and systems while managing physical and digital asset inventories.
Coordinate with third-party vendors for hardware ordering, warranty claims, and technical repair activities.

REQUIRED VERIFIED SKILLS

IT Desktop Support
Active Directory
Windows OS
Hardware Troubleshooting
Helpdesk Ticketing
Asset Management

COMPENSATION & REWARDS

Salary: Competitive / Disclosed upon candidate shortlisting

ORGANIZATION CONTEXT & CULTURE

Edwards Lifesciences is actively hiring for this position.

INDUSTRY: Technology

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