HEALTHCAREFull-time
Patient Care Coordinator
By Admin · Healthcare, Nursing & Hospital
BANGALORE (IN)ONSITEPOSTED: 9/30/2026
HEALTHCAREFull-time
HIRING ORGANIZATIONHCG (HEALTHCARE GLOBAL ENTERPRISES LTD.)Healthcare / Hospital Systems
ROLE OVERVIEW
Drive patient experience management and feedback analytics across hospital chains to ensure high NPS and operational excellence.
ROLE DEFINITION & RESPONSIBILITIES
- •Responsible for overall smooth functioning of Feedback / Patient Experience Management for entire Hospital Chain
- •Ensure NPS and patient feedback is reviewed, analyzed, and shared on time with key stakeholders
- •Conduct RCA & CAPA regular audits for detractors and ensure S1/S2 level closures within TAT
- •Coordinate with unit stakeholders, Unit Heads, and COOs for escalations and closure
- •Manage Google reviews and social media feedback updates and closures
- •Generate weekly and monthly MIS reports and analytics for executive leadership
Reporting Hierarchy: Reports to Head of Department • Team size: Cross-functional patient care team
* Role responsibilities and qualifications synthesized based on industry benchmark standards.
QUALIFICATIONS & REQUIREMENTS
REQUIRED QUALIFICATIONS
- B.Com or Health worker qualification
- Any graduate with MHA (Master in Hospital Administration)
- Soft hand skills
- Basic communication skills
PREFERRED QUALIFICATIONS
- •Experience in patient experience management systems
- •Proficiency in Excel and data-based analytics
- •Background in hospital operations
REQUIRED VERIFIED SKILLS
Patient Experience Management
NPS Analysis
RCA & CAPA
MIS Reports
Communication
Excel Analytics
COMPENSATION & REWARDS
Salary: Competitive / Disclosed upon candidate shortlisting
Benefits: Health insurance, Provident Fund, Paid leave, Professional development
Competitive healthcare sector compensation benchmarks aligned with hospital administration standards in India.
ORGANIZATION CONTEXT & CULTURE
Healthcare Global Enterprises Ltd. (HCG) is India's largest provider of cancer care, operating a network of comprehensive cancer centers.
TEAM SIZE: 5,000+ employees
INDUSTRY: Healthcare / Hospital Systems
Culture: Committed to delivering compassionate patient care, operational transparency, and continuous service innovation.
EXPECTED CAREER ROADMAP
Clear career progression pathways toward Patient Experience Manager, Operations Lead, and Quality Head roles.
APPLICATION ADVISORY
Send your resume directly to ramya.m@hcgel.com or recruitment@hcgel.com with the subject line 'Application for Patient Care Coordinator - Bangalore'.
RECOMMENDED TRAINING
1/5
READY TO SUBMIT?
Verify your capability profile and matching credentials before submitting direct applications.