PHARMAFull-time
Customer Success Specialist (Pathology & Sequencing Labs)
By Admin · Bioinformatics & Computational Biology
DELHI NCR (IN)HYBRIDPOSTED: 9/12/2026
PHARMAFull-time
HIRING ORGANIZATIONROCHEPharmaceuticals and Diagnostics
ROLE OVERVIEW
Field-based customer success role providing scientific expertise, pre-sales support, installation, training, and technical assistance to pathology and sequencing laboratories across India.
ROLE DEFINITION & RESPONSIBILITIES
- •Provide expert product and application knowledge to sales, customers, support and applications teams
- •Partner with sales on customer presentations, seminars, experimental designs, product evaluation and selection
- •Evaluate IHC, ISH, IF, DP and NGS methods and optimize workflows
- •Provide training, installation and post-sale technical support
- •Deliver technical presentations at scientific seminars and trade shows
- •Support IHC, ISH, DP, NGS library preparation and target enrichment workflows
- •Monitor technical trends and competitive landscape and provide feedback on product positioning and application development
- •Report field activities to upper management
Reporting Hierarchy: Reports to an Applications Manager and collaborates with Product Managers, Sales, Support, Applications teams, and cross-functional stakeholders; Field-based individual contributor with independence and autonomy
* Role responsibilities and qualifications synthesized based on industry benchmark standards.
QUALIFICATIONS & REQUIREMENTS
REQUIRED QUALIFICATIONS
- Bachelor's degree in Medical Technology, Biotechnology, Chemistry, Biology, Clinical Laboratory or equivalent work experience
- 5 years of experience implementing and evaluating complex laboratory, IT products, medical diagnostic equipment, reagents and/or systems
- Field implementation and training specialist experience or related experience
- Previous mentoring and/or training experience
- 5+ years applying IHC concepts, molecular biology, sequencing and related practices
- 3+ years of sequencing and genomics technology experience
- Strong IHC, ISH, NGS applications and NGS data analysis knowledge
PREFERRED QUALIFICATIONS
- •Master's or PhD degree in science
- •Bioinformatics experience
- •Automated liquid handler experience
- •Experience with molecular, life sciences, digital pathology and IT solutions
REQUIRED VERIFIED SKILLS
IHC
ISH
NGS
molecular biology
sequencing
genomics
NGS data analysis
laboratory diagnostics
pathology applications
product implementation
technical training
workflow optimization
scientific presentations
customer support
COMPENSATION & REWARDS
Salary: Competitive / Disclosed upon candidate shortlisting
Benefits: Field-based customer engagement; technical training and development opportunities; global collaboration; exposure to pathology, genomics, diagnostics and life sciences solutions
The job posting does not disclose salary, bonus, or equity information, so compensation figures are left blank.
ORGANIZATION CONTEXT & CULTURE
Roche is a global healthcare company focused on advancing science, medicines, diagnostics, and life-changing healthcare solutions. Its global workforce exceeds 100,000 employees and its Diagnostics products support billions of tests worldwide.
TEAM SIZE: 100,000+ employees
INDUSTRY: Pharmaceuticals and Diagnostics
Culture: Roche emphasizes inclusion, scientific innovation, collaboration, creativity, continuous improvement, and access to healthcare, with a culture where employees are encouraged to contribute their perspectives.
EXPECTED CAREER ROADMAP
Potential progression can include Applications Specialist, Senior Customer Success Specialist, Applications Manager, Product/Application Management, or broader commercial and technical leadership roles in diagnostics and life sciences.
APPLICATION ADVISORY
Emphasize 5+ years of laboratory or diagnostic product implementation experience, IHC/NGS expertise, sequencing and genomics experience, customer-facing technical support, training, and mentoring. Highlight measurable examples of workflow optimization, customer training, installations, presentations, and collaboration with sales teams.
RECOMMENDED TRAINING
1/5
READY TO SUBMIT?
Verify your capability profile and matching credentials before submitting direct applications.