PHARMAFull time
Expert Quality Services (Product Complaints)
By Admin · Quality Assurance & Quality Control
HYDERABAD (IN)ONSITEPOSTED: 10/17/2026
PHARMAFull time
HIRING ORGANIZATIONSANOFIPharmaceuticals / Biotechnology
ROLE OVERVIEW
Sanofi is hiring an Expert Quality Services (Product Complaints) at its Global M&S Services hub in Hyderabad. The role handles product technical complaints for medical devices, pharmaceuticals, biologics and combination products, keeping records and documentation compliant with regulatory and company standards.
ROLE DEFINITION & RESPONSIBILITIES
- •Handle product technical complaints for medical devices, pharmaceutical products, biologics and combination products in line with regulatory standards
- •Work with manufacturing sites, customer service, medical information, pharmacovigilance, regulatory, legal, field alert reporting and risk management teams on complaint management
- •Enter complaints into the designated database, assess them and process them within the defined scope and timelines
- •Record defective quantity and verified lot number, request sample collection and update sample or picture details in the global system
- •Categorise complaints by potential impact on product quality or patient safety and process fast-track complaints per defined criteria
- •Assign complaints to the investigating site, follow up to investigation completion, then review, update and close records within defined timelines
- •Handle health-authority-called-in, priority and suspected counterfeit complaints with urgency and in line with global and country-specific requirements
- •Maintain QMS records and hub GxP documentation, run quality check points, download periodic reports, support audits and inspections, and help create SOPs, presentations and training materials
QUALIFICATIONS & REQUIREMENTS
REQUIRED QUALIFICATIONS
- Bachelor's or Master's in Life Sciences, Healthcare or Pharmaceutical Science
- 6–10 years of related experience in the pharmaceutical industry
- Knowledge of cGMPs and Code of Federal Regulations in drugs and biologics
- Knowledge of complaint database software and reporting tools
- Knowledgeable in quality functions of the pharmaceutical industry
- Excellent knowledge of English, spoken and written
PREFERRED QUALIFICATIONS
- •Experience working on manufacturing sites
REQUIRED VERIFIED SKILLS
cGMP
Code of Federal Regulations (drugs and biologics)
complaint database software
reporting tools
pharmaceutical quality functions
problem-solving
attention to detail
organisational skills
analytical skills
multitasking
English
COMPENSATION & REWARDS
Salary: Competitive / Disclosed upon candidate shortlisting
ORGANIZATION CONTEXT & CULTURE
Sanofi is a global life sciences company that develops healthcare solutions in human vaccines, rare diseases, multiple sclerosis, oncology, immunology, infectious diseases, diabetes and cardiovascular care, as well as consumer healthcare.
TEAM SIZE: Approximately 90,000 employees
INDUSTRY: Pharmaceuticals / Biotechnology
APPLICATION ADVISORY
Highlight your hands-on work with product technical complaints and the database and reporting tools you used, along with your grounding in cGMP and the Code of Federal Regulations for drugs and biologics. Show how you have coordinated with pharmacovigilance, regulatory, legal and manufacturing site teams, and mention any experience of sample management, QMS records or supporting audits and regulatory inspections. If you have worked at a manufacturing site, state it, since the posting lists it as an advantage.
SPONSORED · TRAINING
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