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ROLE SNAPSHOT

DOMAIN:PHARMA

DEPARTMENT:CLINICAL RESEARCH

EMPLOYMENT:FULL-TIME

LOCATION:HYDERABAD

WORK TYPE:REMOTE

EXPERIENCE:0-2 YEARS

FRESHERS:ELIGIBLE

APPLICATION:APPLY LINK

RELEVANT JOBS

MATCHED

PHARMAFull-time

Patient Concierge Associate

HYDERABAD (IN)REMOTEPOSTED: 6/26/2026

PHARMAFull-time

HIRING ORGANIZATIONPAREXELBiosciences / Healthcare, Contract Research Organization (CRO)

ROLE DEFINITION & RESPONSIBILITIES

The Patient Concierge Associate is an entry-level role at Parexel, supporting patient travel and reimbursement services for clinical trials. This role provides administrative and operational support, working with internal teams and study stakeholders to coordinate daily activities, maintain documentation, and ensure smooth project execution.

Key Responsibilities

Monitor and manage shared mailbox; route requests to appropriate team members

Maintain trackers, documentation, and project records (SharePoint, Excel, etc.)

Support study setup activities, including documentation and onboarding tracking

Coordinate meetings, calendars, and prepare agendas and notes

Assist with vendor communication, documentation, and tracking

Maintain accurate records for projects, vendors, and study activities

Support reporting, presentations, and routine status updates

Assist with financial tracking, invoices, and budget documentation

Ensure documentation complies with SOPs and internal processes

REQUIRED VERIFIED SKILLS

Basic proficiency in MS Office

Excel

Word

Outlook

PowerPoint

Strong organizational skills

Attention to detail

Good communication

Teamwork abilities

COMPENSATION & REWARDS

Salary: Competitive / Disclosed upon candidate shortlisting

Salary for entry-level clinical support roles in India typically aligns with competitive industry standards for multinational CROs, supplemented by comprehensive corporate benefits.

ORGANIZATION CONTEXT & CULTURE

Parexel is a leading global clinical research organization (CRO) that provides comprehensive biopharmaceutical services. They partner with pharmaceutical, biotechnology, and medical device companies to accelerate the development and market access of innovative therapies. Their services span the entire drug development lifecycle, from early-phase clinical research to regulatory consulting and commercialization.

TEAM SIZE: 20,000+ employees

INDUSTRY: Biosciences / Healthcare, Contract Research Organization (CRO)

EXPECTED CAREER ROADMAP

This entry-level role within a top-tier Global Clinical Research Organization (CRO) provides a solid foundation in clinical trial operations and patient support services, paving the way for future growth into Clinical Trial Operations, Project Management, or specialized Patient Services leadership roles.

APPLICATION ADVISORY

Highlight any exposure to clinical research or healthcare environments during your studies, and emphasize strong proficiency in MS Excel and administrative coordination in your resume.

RECOMMENDED TRAINING

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