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MI Ops Specialist 1

MEXICO CITY (OTHER)HYBRIDPOSTED: 6/24/2026
PHARMAFull-time
HIRING ORGANIZATIONIQVIAHealthcare Technology & Contract Research
Iqvia

ROLE DEFINITION & RESPONSIBILITIES

100% remote role

Job Overview The Medical Information Case Processor responsibilities include receiving and documenting incoming telephone calls or emails from investigative sites or other sources reporting Lifecycle Safety Data.

This is a trilingual role requiring fluency in English, Spanish, and French.

Responsibilities include

Medical Information Case processor responsibilities include receiving and documenting incoming calls, chats, and emails from external customers such as patients and/or healthcare providers) and responding to their enquiries about products. Summarizing these reports based on information identified as vital to the project
Disseminate clear, accurate information to healthcare professionals and patients based on the approved call scripts and/or other approved resources related to the use of client products
Creating Adverse Event and Product Quality Complaint reports requiring concise data entry covering everything from patient symptoms, admission and results – this will include medical terminology, writing narratives, generating case queries.
Clarify, investigate and capture adverse event and product quality information

Essential Functions

Process Safety data according to applicable regulations, guidelines, Standard Operating procedures (SOPs) and project requirements.
To perform Pharmacovigilance activities per project requirement including but not limited to, collecting and tracking incoming - Adverse Events(AE)/endpoint information
Ensure to meet quality standards per project requirements.
To demonstrate problem solving capabilities.

​ Qualifications

Bachelor’s degree in Life sciences or a related field (mandatory)

Fluency in English and French (mandatory) We're considering B2 level in third language as long as you can reach a C1 minimum in English! (will be evaluated)

Up to 3 years of previous clinical experience (desirable)

1 year of pharmacovigilance experience will be highly valued (desirable)

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

REQUIRED VERIFIED SKILLS

To demonstrate problem solving capabilities.
year of pharmacovigilance experience will be highly valued (desirable)

COMPENSATION & REWARDS

Salary: Competitive / Disclosed upon candidate shortlisting
Salary for this MI Ops Specialist 1 position is competitive and aligned with industry standards for this location.

ORGANIZATION CONTEXT & CULTURE

IQVIA is a leading global provider of advanced analytics, technology solutions, and contract research services (CRO) to the life sciences industry. The company helps pharmaceutical, biotech, and medical device clients accelerate the development and commercialization of new medical treatments through its extensive data, technology, and human expertise. Their offerings span from clinical trial design and execution to real-world evidence and commercial effectiveness.

TEAM SIZE: 87,000+ employees
INDUSTRY: Healthcare Technology & Contract Research

EXPECTED CAREER ROADMAP

Career path typically progresses from Associate, to Senior Specialist, and eventually to Manager or Lead positions within the department.

APPLICATION ADVISORY

Ensure your resume clearly showcases experience with: To demonstrate problem solving capabilities., year of pharmacovigilance experience will be highly valued (desirable). Prepare real-world examples demonstrating these skills for the interview.
RECOMMENDED TRAINING
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