TECHFull-time
Customer Service Representative
BANGALORE (IN)ONSITEPOSTED: 9/14/2026
TECHFull-time
HIRING ORGANIZATIONTATA CONSULTANCY SERVICESInformation Technology & Consulting
ROLE OVERVIEW
Join Tata Consultancy Services as a Customer Service Representative in Bengaluru. Handle inbound customer interactions, resolve complex banking/card queries, and maintain high satisfaction metrics in a fast-paced environment.
ROLE DEFINITION & RESPONSIBILITIES
- •Handle inbound customer calls and manage service emails per defined SLAs
- •Accurately authenticate customers and record interactions in CRM
- •Resolve queries on accounts, cards, payments, digital banking, and escalate as per SOP
- •Meet AHT, First Contact Resolution, NPS, Accuracy, and Compliance targets
- •Follow schedule adherence and real-time instructions from RTA/WFM
- •Tag and update case dispositions while maintaining email templates and tone guidelines
- •Adhere to information security, data privacy, and KYC guidelines
- •Participate in training, nesting, and periodic re-certifications
Reporting Hierarchy: Reports to Team Lead / Operations Manager • Collaborative customer operations team
* Role responsibilities and qualifications synthesized based on industry benchmark standards.
QUALIFICATIONS & REQUIREMENTS
REQUIRED QUALIFICATIONS
- Fluency in English & Hindi
- Basic BFSI concepts (account types, card lifecycle, dispute/chargeback basics)
- Knowledge of customer verification/KYC steps and compliance regulations
- Typing speed of 35+ wpm with high accuracy in data entry
- Hands-on familiarity with MS Office (Outlook, Excel basics)
PREFERRED QUALIFICATIONS
- •Experience with ACD/EPBX softphones and ticketing/CRM systems
- •Prior customer support experience in banking or financial services
- •Knowledge of additional regional languages (vernacular advantage)
REQUIRED VERIFIED SKILLS
Customer Service
CRM
MS Office
ACD/EPBX
Data entry
BFSI Basics
KYC
Email Etiquette
COMPENSATION & REWARDS
Salary: Competitive / Disclosed upon candidate shortlisting
Benefits: Health insurance; Provident Fund (PF); Paid leave; Continuous training and certification support
Entry-level customer service roles in BFSI operations in Bengaluru typically offer competitive market compensation aligned with industry standards for day-shift voice/email support operations.
ORGANIZATION CONTEXT & CULTURE
Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 50 years.
TEAM SIZE: 100,000+ employees
INDUSTRY: Information Technology & Consulting
Culture: Emphasizes process discipline, compliance, continuous learning, customer empathy, and operational excellence.
EXPECTED CAREER ROADMAP
Candidates starting in entry-level customer support roles at TCS can advance to Senior Customer Support Executive, Quality Analyst, Real-Time Analyst (RTA), Workforce Management (WFM) Specialist, or Team Lead within 2-3 years.
APPLICATION ADVISORY
Highlight your typing speed (35+ wpm) and proficiency in both English and Hindi on your resume. Be ready to demonstrate strong verbal communication, customer empathy, and basic BFSI knowledge during the interview process.
READY TO SUBMIT?
Verify your capability profile and matching credentials before submitting direct applications.