TECHFull-time
Customer Service Advisor
BANGALORE (IN)ONSITEPOSTED: 9/15/2026
TECHFull-time
HIRING ORGANIZATIONCONCENTRIXBusiness Process Outsourcing / Customer Service
ROLE OVERVIEW
Deliver exceptional support to global guests and hosts through international voice and support channels.
ROLE DEFINITION & RESPONSIBILITIES
- •Handle customer queries from guests and hosts through calls majorly or other support channels if required.
- •Assist with issues related to bookings, cancellations, refunds, payments, reservations, listings, check-in/check-out, and account concerns.
- •Understand the customer's problem by asking appropriate probing questions.
- •Provide accurate resolutions using available knowledge bases, tools, and procedures.
- •Handle customer complaints with patience, empathy, and professionalism.
- •Investigate issues and escalate cases when required.
- •Communicate clearly and maintain a positive customer experience.
- •Document every interaction accurately in the relevant systems.
Reporting Hierarchy: Reports to Team Leader • Team size: 15-20
* Role responsibilities and qualifications synthesized based on industry benchmark standards.
QUALIFICATIONS & REQUIREMENTS
REQUIRED QUALIFICATIONS
- Excellent English communication
- Strong listening and comprehension
- Good problem-solving
- Basic computer and internet skills
- Empathy and customer-focused attitude
PREFERRED QUALIFICATIONS
- •Undergrad & Graduates
- •Freshers & Experienced both
- •Willingness to work in rotational shifts
REQUIRED VERIFIED SKILLS
English Communication
Problem Solving
Customer Service
Basic Computer Skills
COMPENSATION & REWARDS
Salary: Competitive / Disclosed upon candidate shortlisting
Bonus & Equity: INR
Benefits: Health insurance, transport allowance, performance incentives
Competitive BPO industry standards with shift allowances and performance-based bonuses.
ORGANIZATION CONTEXT & CULTURE
Concentrix is a leading global provider of customer experience solutions and technology.
TEAM SIZE: 10,000+ employees
INDUSTRY: Business Process Outsourcing / Customer Service
Culture: Dynamic, customer-centric, and inclusive work environment with opportunities for global exposure.
EXPECTED CAREER ROADMAP
Structured internal career progression programs into quality assurance, training, and team management roles.
APPLICATION ADVISORY
Highlight your communication skills, customer-handling experience, and flexibility with rotational shifts.
READY TO SUBMIT?
Verify your capability profile and matching credentials before submitting direct applications.