PHARMAFull-time
Customer Care Representative
By Admin · Clinical Research & Clinical Operations
BANGALORE (IN)HYBRIDPOSTED: 9/8/2026
PHARMAFull-time
HIRING ORGANIZATIONCLARIOClinical Research and Healthcare Technology
ROLE OVERVIEW
Provide world-class customer service supporting clinical trials worldwide. Troubleshoot clinical-trial equipment and transmission issues, document interactions and collaborate with global clients and colleagues to help deliver reliable clinical trial data.
ROLE DEFINITION & RESPONSIBILITIES
- •Receive phone calls and other client communications and evaluate issues to provide accurate resolutions
- •Document every customer interaction in a detailed and structured manner
- •Maintain and update internal knowledge bases and related resources
- •Handle re-supply and report requests efficiently
- •Assist clients with technical problems involving Clario equipment
- •Troubleshoot transmission and equipment-usage problems
- •Provide recommendations for service setup, usage and troubleshooting
Reporting Hierarchy: Reports within Clario's Customer Care organization; collaborates with clients, clinical sites and Clario colleagues across global teams; direct reports not specified.
* Role responsibilities and qualifications synthesized based on industry benchmark standards.
QUALIFICATIONS & REQUIREMENTS
REQUIRED QUALIFICATIONS
- Full-time shift availability including rotating morning, evening, weekend and holiday shifts
- Excellent written and spoken English
- Strong teamwork capability
- Ability to work independently and demonstrate initiative
- Patience and customer-service skills for difficult situations
- Effective written and verbal communication
- Working knowledge of Microsoft Office tools
PREFERRED QUALIFICATIONS
- •SQL experience including handling and modifying SQL queries
- •Experience in clinical trials or healthcare technology
- •Technical troubleshooting experience
- •Experience working with international clients
REQUIRED VERIFIED SKILLS
Clinical trial support
customer service
technical troubleshooting
clinical trial equipment
issue resolution
interaction documentation
knowledge-base management
Microsoft Office
client communication
equipment transmission troubleshooting
COMPENSATION & REWARDS
Salary: Competitive / Disclosed upon candidate shortlisting
Bonus & Equity: Competitive compensation + shift allowances
Benefits: Attractive benefits, security, flexibility, employee support and well-being programs, engaging employee programs, technology for hybrid working and onsite facilities
The supplied posting does not disclose specific salary figures. It states competitive compensation plus shift allowances; exact compensation should be confirmed with Clario during recruitment.
ORGANIZATION CONTEXT & CULTURE
Clario, part of Thermo Fisher Scientific, provides technology and services that help pharmaceutical and biotechnology companies collect high-quality clinical trial data and improve trial outcomes.
TEAM SIZE: 3,000+ employees
INDUSTRY: Clinical Research and Healthcare Technology
Culture: Patient-focused, collaborative and technology-driven environment emphasizing customer service, innovation, teamwork and reliable clinical trial delivery.
EXPECTED CAREER ROADMAP
Potential progression into Senior Customer Care Representative, Customer Support Specialist, Clinical Trial Support, Technical Support or team-lead roles, with opportunities to develop clinical research technology and client-management expertise.
APPLICATION ADVISORY
Highlight customer-service experience, strong English communication, troubleshooting ability, MS Office proficiency and willingness to work rotating shifts. If applicable, prominently mention SQL/query experience and any exposure to clinical trials, healthcare technology or technical support.
RECOMMENDED TRAINING
1/5
READY TO SUBMIT?
Verify your capability profile and matching credentials before submitting direct applications.