PHARMAFull-time
Technical Success Manager
CHENNAI (IN)ONSITEPOSTED: 8/9/2026
PHARMAFull-time
HIRING ORGANIZATIONCHARGEBEETechnology
ROLE DEFINITION & RESPONSIBILITIES
As a Technical Success Manager (TSM) at Chargebee, you will be the primary technical partner for a portfolio of mid-market customers. Your focus will be to drive product adoption, ensure technical success, and help customers get maximum value from the Chargebee platform.
Key Responsibilities
Act as the primary technical point of contact (SPOC) for assigned mid-market customers.
Drive product adoption and usage by guiding customers on best practices and relevant features.
Understand customer workflows and provide practical, scalable solutions aligned with their use case.
Partner with Account Managers to support customer retention, satisfaction, and growth.
Monitor account health, support tickets, and proactively address technical risks or gaps.
Conduct periodic account reviews to identify optimization opportunities.
Assist customers with integrations, configurations, and troubleshooting (APIs, workflows, billing setups).
Work closely with Support, Product, and Engineering teams to resolve issues efficiently.
Work closely with fellow TSMs to identify patterns of customer issues, touchpoint dependencies, and product gaps to recommend product resolutions and AI automations.
Capture and share customer feedback to influence product improvements.
Support onboarding and implementation teams to ensure a smooth customer journey.
Qualifications
3–7 years of experience in Technical Success, Solutions Consulting, Support, or similar roles in SaaS.
Strong understanding of APIs, integrations, and SaaS workflows.
Familiarity with subscription billing, payments, or fintech ecosystems is a plus.
Proven ability to manage multiple customer accounts and prioritize effectively.
Strong problem-solving and troubleshooting skills.
Excellent communication skills with the ability to work with both technical and business stakeholders.
Customer-first mindset with a focus on delivering long-term value.
Basic project management and stakeholder coordination skills.
REQUIRED VERIFIED SKILLS
Technical Success
SaaS Workflows
API Integrations
Troubleshooting
Customer Account Management
Stakeholder Coordination
COMPENSATION & REWARDS
Salary: Competitive / Disclosed upon candidate shortlisting
ORGANIZATION CONTEXT & CULTURE
Chargebee is actively hiring for this position.
INDUSTRY: Technology
RECOMMENDED TRAINING
1/2
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