PHARMAFull-time
Customer Success Executive (ai & Saas | Small to Medium Clients)
BANGALORE (IN)ONSITEPOSTED: 8/15/2026
PHARMAFull-time
HIRING ORGANIZATIONMYOPERATORTechnology
ROLE DEFINITION & RESPONSIBILITIES
Own and manage a portfolio of 50–150 SMB accounts across sectors like Real Estate, Education, Healthcare, and E-commerce with complete revenue responsibility.
Drive monthly and quarterly renewals, maintain high customer retention rates, and minimize churn.
Identify expansion opportunities via upselling and cross-selling WhatsApp API, IVR, and AI bot solutions to reach target revenues of ₹2L–₹5L/month.
Track account health metrics (CSAT, usage, engagement) and maintain high CRM data hygiene using tools like Zoho, HubSpot, or Salesforce.
Coordinate cross-functionally with internal product and support teams to resolve issues and accelerate account growth.
REQUIRED VERIFIED SKILLS
Account Management
Customer Success
B2B Sales
Renewals
Upselling
SaaS
CRM (Zoho/HubSpot/Salesforce)
COMPENSATION & REWARDS
Salary: Competitive / Disclosed upon candidate shortlisting
ORGANIZATION CONTEXT & CULTURE
MyOperator is actively hiring for this position.
INDUSTRY: Technology
RECOMMENDED TRAINING
1/5
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