PHARMAFull-time
Case Processing Team Leader
By Admin · Pharmacovigilance & Drug Safety
BANGALORE (IN)ONSITEPOSTED: 9/1/2026
PHARMAFull-time
HIRING ORGANIZATIONTEVA PHARMACEUTICALSBiopharmaceuticals / Life Sciences
ROLE DEFINITION & RESPONSIBILITIES
Role Overview
Lead a team of primarily India-based early-career Case Processors responsible for high-quality, timely, and compliant Individual Case Safety Report (ICSR) handling for Teva's global post-marketing portfolio.
Combine hands-on ICSR case-processing expertise with people leadership and development of future pharmacovigilance professionals.
Maintain high operational standards, develop junior talent, embed Teva's quality and compliance culture, support SDI's long-term internalization strategy, and partner with global functions and vendor teams.
Report to the ICSR Global Operations Leader.
Case Processing & Compliance Leadership
Process approximately 2-4 ICSRs per week in the global safety database to remain hands-on and maintain subject-matter credibility.
Act as the team's Senior Subject Matter Expert for post-marketing case types including Literature, Patient Support Programs (PSP), Market Research, and Spontaneous cases.
Support Case Processors in applying conventions, medical judgment, coding, and narrative-writing standards.
Collaborate with Vendor Management and ICSR monitoring SMEs to align internal teams and vendor Case Processors.
Drive compliance with KPIs and performance indicators covering ICSR quality, timelines, and operational performance.
Ensure adherence to Teva SOPs, Work Instructions, and international pharmacovigilance regulations.
Contribute to drafting, updating, and reviewing operational SOPs and WIs.
Oversee CAPAs, deviations, and regulatory updates within the assigned area, with accountability for timely closure and continuous improvement.
Operational Direction & Process Excellence
Support execution of the strategic roadmap for post-marketing ICSR operations in alignment with SDI's internalization roadmap, industry trends, and evolving regulatory expectations.
Develop real-time monitoring and forecasting models for workload planning and seamless operational execution.
Develop individual performance metrics to identify talent and improvement opportunities.
Support capacity growth aligned with SDI internalization targets.
Identify opportunities for process simplification, standardization, and automation using bots, AI, and workflow optimization.
Promote a proactive operational culture focused on preventing issues and reducing reliance on retrospective corrections and rework.
Stakeholder & Cross-Functional Engagement
Serve as a primary operational contact for global case-processing stakeholders, including ICSR Conventions, Data Quality SMEs, and PV Systems Management SMEs.
Participate in global working groups, forums, and cross-functional initiatives to drive alignment and adoption of best practices.
Provide operational insights, metrics, and recommendations to the SDI leadership team to support decision-making and long-term planning.
Partner effectively with global functions and external/vendor teams.
Team Leadership & Talent Development
Lead, coach, and mentor a team of Case Processors using clear goals and Individual Development Plans (IDPs).
Foster a culture of quality, ownership, accountability, continuous learning, and compliance.
Proactively address people-related matters and partner with the direct manager, HR, and site leadership on employee engagement, wellbeing, and career development.
Align team capacity and organizational structure with business needs to maintain operational readiness and resilience.
Qualifications & Technical Expertise
Graduation or post-graduation in registered Life Sciences or another related discipline.
Minimum 10 years of Pharmacovigilance experience with strong knowledge of the ICSR lifecycle and regulatory requirements.
Minimum 4 years of people leadership or mentoring experience is preferred, whether formal or informal.
Operational-process, metrics, or project experience is advantageous.
Hands-on experience with global safety databases, MedDRA, narrative writing, and coding.
Inspection, audit, and inspection-readiness experience is strongly advantageous.
Fluent English communication skills.
Benefits & Employee Development
Teva India highlights a people-first culture focused on inclusion, respect, and belonging.
Benefits described include comprehensive medical insurance, OPD coverage, annual health checkups, term-life and accident insurance, and confidential emotional wellbeing support through the Optum Employee Assistance Program.
Additional workplace offerings include healthy meals, wellbeing initiatives, and volunteering programs.
Career development opportunities include global-team projects, internal career opportunities, AI-enabled Teva Twist, R&D Academy, continuing education, and mentorship programs.
Teva promotes a diverse and inclusive workplace and provides accommodation support during recruitment where required.
REQUIRED VERIFIED SKILLS
Graduation/Post-Graduation in Life Sciences or Related Field
10+ Years Pharmacovigilance Experience
ICSR Lifecycle
Post-Marketing Pharmacovigilance
Global Safety Databases
MedDRA
Narrative Writing
Medical Coding
Pharmacovigilance Regulations
SOPs
Work Instructions
ICSR Quality
ICSR Timelines
CAPA
Deviations
Regulatory Compliance
English
COMPENSATION & REWARDS
Salary: Competitive / Disclosed upon candidate shortlisting
No salary range or specific compensation figures are provided in the supplied Teva posting, so salary fields are left blank. The role requires a minimum of 10 years of Pharmacovigilance experience and carries team-leadership responsibilities. Candidates should evaluate the full Teva India total-rewards package, including fixed compensation, applicable incentives, insurance, wellbeing benefits, learning programs, and other employee benefits rather than relying on an estimated market salary.
ORGANIZATION CONTEXT & CULTURE
Teva Pharmaceuticals is actively hiring for this position.
INDUSTRY: Biopharmaceuticals / Life Sciences
EXPECTED CAREER ROADMAP
This Team Leader role provides a strong progression pathway within global Pharmacovigilance and ICSR operations. The combination of hands-on case-processing expertise, people leadership, vendor management, regulatory compliance, operational metrics, automation, and strategic internalization work can support progression toward Associate Manager, Manager, Senior Manager, or broader Global PV Operations leadership positions. Experience as a Senior SME and participation in global working groups can also create opportunities in PV process excellence, quality, safety systems, vendor oversight, compliance, and global ICSR strategy.
APPLICATION ADVISORY
Emphasize 10+ years of Pharmacovigilance experience and strong end-to-end ICSR lifecycle knowledge. Clearly highlight post-marketing safety experience, global safety databases, MedDRA coding, narrative writing, medical judgment, and regulatory compliance. Demonstrate at least 4 years of formal or informal people leadership/mentoring where applicable, including team size, performance management, coaching, IDPs, and talent development. Quantify case volumes, quality KPIs, timeliness metrics, Right First Time performance, CAPA/deviation outcomes, or process improvements. Highlight audit/inspection readiness, vendor management, workload forecasting, automation, AI, and workflow optimization. Prepare leadership examples covering stakeholder conflict, quality issues, regulatory escalations, team performance, capacity planning, and continuous improvement.
RECOMMENDED TRAINING
1/5
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