PHARMAFull-time
Associate Clinical Experience Analyst- Customer Service Representative
MARSHFIELD (US)REMOTEPOSTED: 8/11/2026
PHARMAFull-time
HIRING ORGANIZATIONABBOTTPharmaceuticals & Healthcare
ROLE DEFINITION & RESPONSIBILITIES
Act as a clinical liaison for internal and external customers to resolve elevated medical inquiries and process escalations.
Facilitate elevation and documentation of Unsolicited Medical Inquiries across the oncology diagnostic product portfolio according to SOPs.
Develop and deliver product-specific clinical training materials in collaboration with training teams.
Partner with laboratory and pathology teams to analyze clinical inquiry metrics, identify workflow trends, and drive process improvements.
REQUIRED VERIFIED SKILLS
Clinical Customer Support
Medical Inquiries
Process Escalation
Standard Operating Procedures (SOPs)
Data Analysis
COMPENSATION & REWARDS
USD 0.5L - 0.9L per annum
ORGANIZATION CONTEXT & CULTURE
Abbott is actively hiring for this position.
INDUSTRY: Pharmaceuticals & Healthcare
RECOMMENDED TRAINING
1/5
READY TO SUBMIT?
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