TECHFull-time
Technical Support Engineer
By Admin · IT & Software in Life Sciences
INDIA (IN)ONSITEPOSTED: 9/13/2026
TECHFull-time
HIRING ORGANIZATIONZOHO CORPORATIONTechnology / Software
ROLE OVERVIEW
Provide voice-based support to international and domestic customers, ensuring customer satisfaction and first-time resolution.
ROLE DEFINITION & RESPONSIBILITIES
- •Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
- •Build a rapport with customers with clear and confident communication.
- •Focus on customer satisfaction and first-time-resolution.
- •Engage with the technical team to provide faster resolutions to technical issues.
- •Work closely with the technical content team to identify gaps in the help module.
- •Should be willing to work night shifts.
Reporting Hierarchy: Reports to Support Team Lead • Team size: 10-15
* Role responsibilities and qualifications synthesized based on industry benchmark standards.
QUALIFICATIONS & REQUIREMENTS
REQUIRED QUALIFICATIONS
- Strong verbal communication skills
- Willingness to work night shifts
- Basic technical troubleshooting aptitude
- Customer-centric approach
PREFERRED QUALIFICATIONS
- •Prior experience in voice support
- •Familiarity with CRM tools
- •Technical background in IT or Computer Science
REQUIRED VERIFIED SKILLS
Customer Support
Communication
Troubleshooting
Inbound/Outbound Calls
COMPENSATION & REWARDS
Salary: Competitive / Disclosed upon candidate shortlisting
Benefits: Health insurance, PF, Paid leave, Training programs
Competitive industry standard for entry-level technical support roles in India.
ORGANIZATION CONTEXT & CULTURE
Zoho Corporation is a leading global technology company that creates web-based business tools and IT solutions.
TEAM SIZE: 10,000+ employees
INDUSTRY: Technology / Software
Culture: Zoho fosters a culture of innovation, continuous learning, and employee-centric growth without relying on external venture capital.
EXPECTED CAREER ROADMAP
Rapid career progression into senior technical support or product specialist roles within Zoho.
APPLICATION ADVISORY
Highlight your communication skills and readiness for client-facing support roles during the interview.
READY TO SUBMIT?
Verify your capability profile and matching credentials before submitting direct applications.