PHARMAFull-time
Senior ServiceNow Developer
BANGALORE (IN)HYBRIDPOSTED: 8/18/2026
PHARMAFull-time
HIRING ORGANIZATIONNOVO NORDISKPharmaceuticals / Healthcare
ROLE DEFINITION & RESPONSIBILITIES
Core Responsibilities
Design, build, customize, and maintain end-to-end ServiceNow enterprise applications, workflows, and integrations across ITSM and ITOM modules.
Build and manage robust integrations with external monitoring tools, data sources, and enterprise systems using REST/SOAP APIs and scheduled imports.
Configure and maintain key ITOM components including ServiceNow Discovery, MID Server infrastructure, Service Mapping, and Configuration Management Database (CMDB).
Own the full software development lifecycle (SDLC)—from requirements analysis and solution architecture to build, automated testing, deployment via Update Sets, and production support.
Deliver Tier-3 production application support, leading root cause analysis (RCA), defect remediation, and system stabilization efforts.
Oversee platform release upgrades, patch management, code quality reviews, and release governance in alignment with Quality Management System (QMS) standards.
Collaborate closely with global Product Owners, Enterprise Architects, System Managers, and cross-functional business units.
Mentor junior ServiceNow developers, conduct technical code reviews, and champion engineering best practices and coding standards.
Technical & Platform Standards
Deep expertise in ServiceNow platform architecture, JavaScript scripting (Business Rules, Script Includes, Client Scripts), and Flow Designer.
Advanced hands-on mastery of ServiceNow ITSM and ITOM (Discovery, Service Mapping, Event Management, CMDB) modules.
Strong integration architecture skills using REST and SOAP web services, JSON/XML data payloads, and MID Server configurations.
Proven understanding of Change, Release, and Deployment management protocols within regulated GxP environments.
Leadership & Operational Excellence
Serve as a technical subject matter authority on the ServiceNow platform, guiding global enterprise IT operations.
Foster high standards of system availability, data integrity, and compliance across mission-critical healthcare IT services.
Drive continuous platform modernization, automation of routine IT processes, and scalable technical debt reduction.
Benefits & Total Rewards
Opportunity to build core digital systems for a global biopharmaceutical leader combating serious chronic conditions.
Competitive executive-tier compensation structure benchmarked against global IT and life sciences standards.
Comprehensive medical insurance coverage, retirement plans, global wellness initiatives, and structured leadership development tracks.
REQUIRED VERIFIED SKILLS
ServiceNow Development
ServiceNow Administration
ITSM
ITOM
ServiceNow Discovery
Service Mapping
CMDB
JavaScript
Flow Designer
REST/SOAP Integrations
MID Server
Update Sets
COMPENSATION & REWARDS
₹22.0L - 38.0L per annum
ORGANIZATION CONTEXT & CULTURE
Novo Nordisk is a global healthcare company with more than 100 years of innovation and leadership in diabetes care. The company is a world leader in diabetes treatment, as well as obesity, rare blood and endocrine disorders. Its core activities involve the discovery, development, manufacturing, and marketing of pharmaceutical products.
TEAM SIZE: 64,000+ employees
INDUSTRY: Pharmaceuticals / Healthcare
RECOMMENDED TRAINING
1/3
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