PHARMAFull-time
Quality Control Analyst I
BANGALORE (IN)HYBRIDPOSTED: 8/11/2026
PHARMAFull-time
HIRING ORGANIZATIONCLARIOClinical Research and Healthcare Technology
ROLE DEFINITION & RESPONSIBILITIES
Review daily work of customer care helpdesk agents via phone, screen recordings, emails, and ticket audits to ensure quality standards.
Develop, track, and update performance statistics, KPI metrics, and operational readiness reports using advanced data analysis tools.
Conduct quality assessments, gap analyses, and shadowing sessions, defining and delivering targeted training programs for agents.
Create and maintain SOPs, Standard Work Instructions (SWIs), internal guidelines, and knowledge base documentation.
Support operational readiness for new products, perform site installation or maintenance when required, and strictly adhere to clinical trial confidentiality.
REQUIRED VERIFIED SKILLS
Quality Control
Helpdesk Auditing
Advanced Excel
SQL Queries
Pivot Tables
Process Implementation
SOP Documentation
COMPENSATION & REWARDS
Salary: Competitive / Disclosed upon candidate shortlisting
ORGANIZATION CONTEXT & CULTURE
Clario is actively hiring for this position.
INDUSTRY: Clinical Research and Healthcare Technology
RECOMMENDED TRAINING
1/5
READY TO SUBMIT?
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